CODE OF CONDUCT

Smash Champs aims to provide an exceptional badminton experience to its members and is passionate about creating a positive and growing community. In order to ensure a safe, friendly, respectful and enjoyable environment for everyone, Smash Champs requires all members, staff and any other visitors or users of the website or facility to adhere to its Code of Conduct:

  • Act with integrity and in a respectful, sportsmanlike manner. Follow the rules and be honest in all aspects of play.
  • Show consideration to others. Do not distract others, rotate fairly, and finish on time.
  • No shows are considered inconsiderate behavior. Cancel a booking or unregister from an event if you are not able to attend so others can attend.
  • Take responsibility for your own safety and safety of others. Assess and participate in activities at your own discretion and risk, use the facility and equipment for its intended purposes only, and follow all rules and policies.
  • Behave respectfully and courteously towards everyone, including staff.
  • Listen to written or verbal instructions provided by staff on site at the facility, through the website, through the account login, or through email communications.
  • Take care of the facility including equipment and property. Clean up after yourself, put things where they belong, and do not remove Club property including Club towels.
  • Bring and look after your own equipment and belongings, including racquets and shuttlecocks. The Club is not responsible for lost, stolen, or damaged personal belongings or vehicles. The Club maintains an unsupervised lost and found area. Items that are unclaimed are considered forfeited and may be processed, disposed of, or donated at the discretion of the Club.
  • Wear proper attire including non-marking indoor court shoes on the courts only.
  • Comply with our scent-free policy. Avoid perfumes and any other odours or fragrances including body odour.
  • Only water is allowed in the court and gym areas. Food and other drinks are only able to be consumed in the concession and lounge areas. Gum is prohibited.
  • Access bracelets and memberships are only for the individual it is assigned to and is not permitted to be shared, transferred, sold or gifted. Report lost, stolen, or forgotten access bracelets immediately.
  • Do not allow other individuals into the courts, fitness gym, or member’s lounge at any time. Each member must scan their own bracelet which provides different tiers of access. Close all doors behind your own individual access and ensure they are locked after staffed hours for your own safety.
  • Supervise children at all times and only allow them in authorized areas.
  • No animals, except certified assistance or guide animals, are allowed on site at the facility. The Club may, at its discretion, authorize specific pets to enter the Club’s premises.
  • Multi-bird play, training, or coaching are not permitted without a professional membership or similar written agreement with the Club.
  • Discrimination based on race, color, ancestry, religion, gender, or sexual orientation, as well as any form of harassment, is strictly prohibited and will not be tolerated.
  • Possession or consumption of alcohol, tobacco, nicotine, cannabis, or any other illegal substance is strictly prohibited.
  • Smoking, vaping, burning of candles, incense, or any other open flames is not permitted.
  • The sale, exchange, unlawful use, or possession of illegal substances within the Club or Club premises is strictly prohibited.
  • Possession or use of any weapons, dangerous materials or other stolen, illegal or prohibited items is strictly prohibited. Smash Champs reserves the right to search any personal belongings.
  • Parking is only allowed in designated parking spots. The Club reserves the right to tow a vehicle and/or issue a fine for any improper parking, including but not limited to: blocking other vehicles, an exit, a driving lane, unauthorized use of parking stalls including stalls marked for disability, loading, or non-Club designated zones.
  • Politely remind others of any rules or policies, including safety concerns.
  • Report maintenance, facility, or safety problems to staff immediately.
  • Report any violations of the Code of Conduct, House Rules, or any other policies to staff.
    Smash Champs is authorized to eject anyone from the activity or premise for conduct that, in their judgement, is detrimental to the welfare of the Club or is in violation of any rules or policies. Compliance is required when any such decision is made by staff and no refunds will be provided.

Please note that any violation of Smash Champs’ Code of Conduct, House Rules, Terms and Conditions, or any other policy may result in any one or multiple of the following at the sole discretion of the Club:

  • Strike on file;
  • Fine;
  • Repair, replacement cost, or damages owed to the Club;
  • Modification or suspension of access, services, rights or privileges; or
  • Suspension or Termination of membership.

You agree to be held personally liable in the event of any violations and agree to pay any part of these charges. You agree that all charges can be charged to the credit on file and understand the Club reserved the right to pre-approve these at the time of registration or booking. In addition, no refunds will be provided for any paid portions of services of memberships due to such violations.

The Club reserves the right to add, modify, or remove any part of these Code of Conduct at its sole discretion and without prior notice. Any updates to these terms or other Club policies will be promptly published on the website or on site at the Facility. It is your responsibility to check regularly for changes. Your continued use of or access to the website, facility or any of the Club’s services following the posting of any changes constitutes acceptance of those changes.

If you do not agree to this Code of Conduct, you may not use any part of the Club’s website, Facility, or any of its services in any capacity. By accessing or using any part of the Club’s website, Facility, or any of its services in any capacity, you agree to be bound by this Code of Conduct.