We Know You’re Curious! Get Your Answers Here!
Frequently Asked Questions
- Pro Shop – Now Open!
- Group Lessons with ClearOne – Now Available for Registration!
- Badminton Drop-ins – Register Online!
- Memberships – Now Available for Registration!
- Member Exclusive Amenities – Now Available!
- All 14 Badminton Courts – Now Available!
Please note that all timelines provided are tentative and subject to change without notice, so please stay tuned to our Facebook or News page for weekly updates!
We’ve encountered what we believe to be a manufacturing defect with the floors. We have worked out a temporary solution with our supplier to scuff up the faulty surface layer to improve its grippiness while we wait for BWF Certified Victor Mats to arrive. Once that is complete in Q1 2025 will we be ready to fully open.
*Subject to court schedule and availability
Our game plan is to slowly roll out an exciting roster of activities. To start, we’re bringing back a classic that has gone out of style in many other facilities since COVID – Drop-in Badminton. In the longer term, we aspire to bring you affordable senior, student, and family drop ins, as well as social and competitive ladders, and tournaments too!
We offer an exciting variety of drop-ins! You can check pricing and register online for drop-in sessions now – click here!
We offer an invite only professional membership add-on which allows coaching or multi-bird play to select individuals. Members are welcome to reach out for more information by sending an email to [email protected].
Yes! Please see here for our equipment rental rates!
Yep! And we guarantee your racquet back within 72 hours! Our prices can vary depending on the service you pick. See here to find the right stringing service for you!
Q&A
You’ve made it to the Smash Champs Q&A section! You’re welcome to add any questions or suggestions to our white board.
We update our Q&A content every 2 weeks – feel free to check online or in-store for the latest answers and updates!
August 12, 2025
Previous Q&A
Q: How do you turn on the arcade in the lounge? There was an error.
A: Arcade is up and running now!
Q: The air conditioning is too strong – cold!!
A: Sorry, we are compensating for the heat outside!
Q: A Dyson hair dryer please!
A: Unfortunately, this is not something we offer at this time, but… never say never?
Q: Buy and sell forum?
A: Not in the plans at the moment… but never say never!
Q: Can I pay to access the gym only, $5 for 2 hours?
A: Definitely something to consider!
Q: Clothes hangers in the washrooms? There is no place to hang jackets.
A: Definitely something to consider!
Q: Please improve the waitlist system. I received the notification in the middle of the night…
A: This is a work in progress! Sorry for the inconvenience.
Q: There are too many players for the ladder and too few courts. Play time is short and wait time is long.
A: A 6-8pm ladder is coming on Thursdays!
Q: When will there be drop-in for the premium lounge?
A: Unfortunately, this is not something we offer at this time for Play Members, but… never say never?
Q: Amazing job on updating the ladder results!!!
A: Thank you for the feedback! Our ladder events team led by David, works hard each week to try to ensure the best ladder experience. That being said, we know that there are flaws in the ladder that can negatively impact a player’s experience. Rest assured, we are diligently working on implementing solutions to make our ladder system more robust, fair, and fun for all players.
Q: Will there be social mixers on Tuesday, Thursday, Friday, Saturday, or Sunday? It’s very hard signing up for mixers now. Add more mixers?
A: Unfortunately, this is not something we offer at this time, but… never say never?
Q: When will there be a mobile version/app?
A: Unfortunately, this is not something we offer at this time, but… never say never?
Q: The waitlist system sucks. When will there be an update?
A: Unfortunately, this issue with our system runs deeper than we realize and it is taking a lot of time to fix. We apologize for the inconvenience and recommend that you give us a call whenever you are unsure about your status on the waitlist.
Q: Beer where???
A: Although we can’t make any promises, a liquor license is something we are looking into…
Q: Any Victor shoes?
A: Victor shoes are now available in the Pro shop!
Q: Kids play area?
A: Unfortunately, this is not something we offer at this time, but… never say never?
Q: Bubble tea?
A: This has always been something that we’ve dreamed of having, but the operations behind a bubble tea business is more complicated than you’d think! When we’re close to cracking the code to a good bubble tea service at Smash, you can be sure that we’ll let you know!
Q: Hot tub on roof top patio plz
A: Unfortunately, this is not something we offer at this time, but… never say never?
Q: Do you bleach the towels?
A: Yes! We bleach all dirty towels when cleaning!
Q: Will you have a coffee machine?
A: Coming August 2025!
Q: I want a bar!!!
A: Although we can’t make any promises, a liquor license is something we are looking into…
Q: EV charging?
A: Unfortunately, this is not something we offer at this time, but… never say never?
Q: More water pressure in the shower!!
A: Water pressure has been adjusted as of April 2025!
Q: More showers?
A: Unfortunately, this is not something we offer at this time, but… never say never?
Q: Can you restock apple juice plz!
A: We will do our best to restock vending machine items regularly but sometimes the vending machine items will change based on demand.
Q: Keys/Wallet locker?
A: Coming Q3 of 2025!
Q: Steam room!!
A: Unfortunately, this is not something we offer at this time, but… never say never?
Q: Massage chair!
A: Unfortunately, this is not something we offer at this time, but… never say never?